From the category archives:

Customer Service

Horse Owner and Farrier Expectations

February 5, 2010

What should horse owners expect from their farrier?
You, the horse owner, have a right to expect a well-trained and experienced professional to care for your valuable horse(s). Unfortunately, some farriers short-change their education by not acquiring a firm foundation of basic knowledge about their craft. Even those who make the sacrifice to attend a school [...]

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FAQ #13 Why does a horse get nail-quicked?

January 22, 2010

Hoof wall thicknesses vary. There is a very small margin for error. The farrier must pay close attention to selecting and driving each nail.  Not all nails are manufactured perfectly, and misshapen nails might not drive straight.
However, nail quicking isn’t the only kind of quicking that can affect a horse – he can also be [...]

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Trustworthy Farriers Horse Owners Can Depend Upon

January 15, 2010 2 comments

Farriers perform a valuable service for people who care about their horses. It’s important to be trustworthy and do the job right.
Let me share a true story. A stone mason was laying very large stones for the walls of a large church building. One of the stones had a crack on the [...]

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7 Farrier Tips to Increase Value in Customer Relationships

December 30, 2009 2 comments

Here are seven guidelines and important questions to consider in establishing and maintaining good farrier-client relationships.
1.  Be on time for your shoeing appointments.  It is easier to build a good long-term relationship when the first impression is favorable.  If you wish to be successful, you must advertise success.  Are you making a good impression?
2.  Build [...]

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